Refund policy
Right of withdrawal
Consumers have the following right of withdrawal outside of
Contracts concluded with business premises and distance contracts
Exception to contracts for financial services
(A consumer is any natural person who has a legal transaction for purposes
completes that predominantly neither their commercial nor their self-employed
professional activity can be attributed)
Right of withdrawal
You have the right to withdraw from this within fourteen (14) days without giving a reason
To withdraw from the contract.
The withdrawal period is fourteen (14) days from the day on which you or one of
Third party named to you, who is not the carrier, has the last goods in possession
have taken or has taken.
In order to exercise your right of withdrawal, you must inform us, the
LUXAGER GmbH
Am Sonnenrain 91
79539 Loerrach
Tel: +49 (0) 7621/5931000
support@luxager.com
www.luxager.com
by means of a clear declaration (e.g. a letter sent by post, fax
or e-mail) of your decision to withdraw from this contract. you
can use the attached model withdrawal form for this purpose, but not
is prescribed.
To meet the cancellation deadline, it is sufficient that you have received the notification of the
Submit exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have you all the payments that we have received from
You received, including delivery charges (excluding the
additional costs that result from using a different type of
Have chosen delivery than the cheapest standard delivery offered by us),
immediately and at the latest within fourteen (14) days from the date
to repay on the notification of your revocation of this contract with us
has been received. For this repayment we use the same means of payment that
You used in the original transaction, except with you
something else was expressly agreed; in no case will you be swayed
this repayment charges.
We can refuse the repayment until we have received the goods back
or until you have provided evidence that you have received the goods
whichever is earlier.
You have the goods immediately and in any case no later than fourteen (14)
Days from the day on which you inform us about the revocation of this contract,
to be returned to us or handed over. The deadline is met if you
Send goods before the period of fourteen (14) days has expired. You wear that
direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this
Loss of value on one to check the condition, properties and
The way in which the goods work is not due to the need to deal with them.
Note on the exclusion of the right of withdrawal
The right of withdrawal exists, unless the parties have agreed otherwise,
not in the case of contracts for the delivery of goods that are not prefabricated and for their
Manufacture of an individual selection or determination by the consumer
is relevant or which is clearly tailored to the personal needs of the consumer
are tailored.
Status: April 2021